Wednesday, 27 June 2007

Network problems and the apology screen.


WE seem to have a bit of a problem. Our router at Djuma that allows us to send the stream to Pretoria, where all of our viewers log on, appears to be intermittently failing. It began on Saturday after we moved our final control, but the router was never moved. We are not really sure exactly what the problem is, but we will definitely find the gremlin and resolve it as soon as possible.


We are getting closer to a better distribution system everyday. Telkom Media are now beginning a procurement process which will allow them to select the final provider. It has taken a long time and all of us at WildEarth and Telkom Media are aware of your frustrations, but rest assured that we are working hard to put a system in place that can cope with vast traffic and will result in every person who wants to watch WildEarth being able to do so. Furthermore, there is a lot of effort being put in behind the scenes to build not just a world class distribution network, but also redundant connections to the bush, which will ensure that we are always LIVE and potentially some significant content improvements ....

Stay positive and not only will you get what you want, but far more than you ever dreamed. We have been doing this for almost 10 years now and promise to always do our best to bring you into the wild ... LIVE.

3 comments:

Nathalie said...

Thanks for the update! Hopefully he works for the drive this afternoon!
But I'm sure you'll the best you can to make it work! Thanks!

Mytmoss said...

I also work in the IT world. When we have equipment problems like this its time to get out your hammer. While this may not make your equipment work, it will resolve certain frustration problems. We have developed a new term for this method of repair, its now called percussive therapy. I hope this suggestion helps. Mike

TexasBlonde said...

Thank you for the explanation. I value every second I am able to be on the Djuma site.

Rather than complain, I would like to know if there is anything we can do to help. Do you need help soliciting corporate sponsors or corporations that would donate better batteries and chargers?

The drives are a high point in my day. I would love to see more slots available so more could see the fascinating sights we get to see when we are able to catch a seat. I imagine others would like to help too if there is anythig we can do.